Contact · Heirloom Books


We would love to hear from you

Whether it is a question about an order, an upcoming release, or how we make our editions, here is exactly how to reach us and what to expect.

How to reach us
Reply time
2 to 4 business days
Our hours
Monday to Friday, US business days
Where we are
Alice in Wonderland, LLC · Delaware, USA
Not heard back?
If you have not received a reply within 4 business days, please escalate to customers@heirloombookstores.com and we will make sure your message is picked up.
We are closed on weekends and on US public holidays, so those days are not counted as business days. We answer messages in the order they arrive and we always aim to reply well within the window above.

US public holidays we observe include New Year’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and Christmas Day.

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See our latest editions, finishes, and moments from the studio as they happen. Follow @atheirloombooks to keep up.

Help centre

Looking for more answers?

Shipping timelines, returns, licensing, and how we make each edition are all answered in one place.

Read the FAQ